No sound from the earbuds
Check that Bluetooth is enabled on your phone or other device.
Check that the OV is turned on and paired with your device.
Be sure that the source volume is not set to “Off”, and that the phone’s main volume is not set too low or that the phone is not in silent mode.
- Check the earbud connector on the back of the neckband and ensure that it is plugged in all the way. If necessary, you can reattach the connector by removing the plug (the part with the “ONvocal” nameplate), then plugging it back in.